Technical Assistance
What to do when "HELP" doesn't work...
The product and technical support contact information below is for teacher librarians, technology coordinators, administrators and teachers to use after other research such has FAQs, tutorials and "Help" sections have not provided an answer to their question(s). These numbers are not intended for student use. If you have an IP authentication or UserID & password question, contact your AEA at the link below. If you have a problem that is not resolved through the contacts below, contact your AEA at the link below.
Click on the resource below that you would like to contact for product and/or technical support.
| AccuWeather | Atomic Learning | DE streaming | SIRS Researcher |
| AP Images | iCLIPART For Schools | EBSCO | World Book Web |
UserID/Password Questions: Contact your AEA - Click Here
Product and Technical Support
Hours: 24/7
Telephone: (800) 249-5389
Email*: apsupport@accuweather
*When emailing a product or technical question include your name, phone, building, district, state, AEA name, computer
platform, operating system and browser type/version along with a detailed description.
APaImages
UserID/Password Questions: Contact your AEA - Click Here
Product Questions (Mary Beth Snee)
Hours: 7am - 4pm CSTM-F
Telephone: (888) 438-9846 or direct dial: (215) 540-5676
Email*: snee5@aol.com
Technical Support (Matt Snee)
Hours: 8am - 4pm (CST) M-F
Telephone: (703) 631-2164
Email*: apsupport@accuweather
Technical Support (AP support)
Hours: 24/7
Telephone: (800) 249-5389
Email*: apsupport@accuweather
Additional Comments: Matt Snee is available during the normal work week. He will usually address your technical support on the spot. AP Images also has support available 24/7. Be specific. Please state you are an AP Image customer. Tell support you are from Iowa, your AEA name, school, and Username are a big help!
*When emailing a product or technical question include your name, phone, building, district, state, AEA name, computer
platform, operating system and browser type/version along with a detailed description.
AtomicaLearning
UserID/Password Questions: Contact your AEA - Click Here
Product Questions and Technical Support
Hours: 8:00am – 5:00pm (CST) M-F
Telephone: (866) 259-6890 ext 8
Email*: cs@atomiclearning.com
Additional Comments: Users may also want to look at the Frequently Asked Question section on our webpage http://movies.atomiclearning.com/k12/al-faq
*When emailing a product or technical question include your name, phone, building, district, state, AEA name, computer
platform, operating system and browser type/version along with a detailed description.
iCLIPART For Schools
UserID/Password Questions: Contact your AEA - Click Here
Product Questions and Technical Support
Hours: 9 to 5 EST
Telephone: (800) 713-0398
Email*: support@iclipart.com
*When emailing a product or technical question include your name, phone, building, district, state, AEA name, computer
platform, operating system and browser type/version along with a detailed description.
DEastreaming
UserID/Password Questions: Contact your AEA - Click Here
Discovery Education Streaming Help Site: http://help.discoveryeducation.com/support/?code=HUB
Product Questions and Technical Support
Hours: Monday - Thursday 8am - 7pm, EST; Friday 8:00 - 6:30, EST
Telephone: (800) 323-9084
Email*: Education_Support@discovery.com
*When emailing a product or technical question include your name, phone, building, district, state, AEA name, computer platform, operating system and browser type/version along with a detailed description
UserID/Password Questions: Contact your AEA - Click Here
Technical Support Site: http://support.epnet.com/
Product Information Site: http://www.ebscohost.com/
Product Questions & Technical Support
Hours: Monday - Friday, 24 hour support, Saturday & Sunday, 9:00am - 5:00pm (EST)
Telephone: (800) 758-5995
Email*: eptech@ebscohost.com
*When emailing a product or technical question include your name, phone, building, district, state, AEA name, computer platform, operating system and browser type/version along with a detailed description
LEARN360
UserID/Password Questions: Contact your AEA - Click Here
Technical support is available 7:00 a.m. - 5:00 p.m. Eastern Time, Monday through Friday.
Product Questions and Technical Support
Telephone: (877) 279-4090
Email: support@learn360.com
Help Center Link:
http://www.learn360.com/HelpCenter.aspx
Login and you will be taken directly to the Help Center. All the flash tutorials are located on the main page. All of the user guides are located on the right-hand side menu.
SIRSaResearcher
UserID/Password Questions: Contact your AEA - Click Here
Product Questions
Hours: 8:00-6:00 Eastern
Telephone: (800) 521-0600 x2971
Email*: customer_service@proquest.com
Technical Support
Hours: 8:00-6:00 Eastern
Telephone: (800) 889-3358
Email*: tsupport@proquest.com
Online Support Areas:
ProQuest Support Center: http://support.proquest.com/
(Find answers to questions about products, access, use, set up, and administration.)
For SIRS specific article help they can link here: http://support.proquest.com/?c=12&cid=1&cpc=f730m4yXs0v1AOScNwjaT&cat=70&catURL=kb%3D1%26L1cid%3D70%26level%3D2%26
Contact Support: http://www.proquest.com/en-US/support/contact.shtml
(This is a form which will route the issue to the correct department on our end.)
Support Directory: http://www.proquest.com/en-US/support/supportdirectory.shtml
(Find Support phone numbers and business hours)
*When emailing a product or technical question include your name, phone, building, district, state, AEA name, computer platform, operating system and browser type/version along with a detailed description
WorldaBook Web
UserID/Password Questions: Contact your AEA - Click Here
Product Questions and Technical Support
Hours: 8:00am - 5:00pm Central Standard Time
Online Technical Support Team Email*: wboltech@worldbook.com
World Book Online Technical Support: (800) 967-5325
Telephone: Carol Graczyk / Customer Operations Manager 800-338-8382, Ext. 5880
Email*: carol.graczyk@worldbook.com
*When emailing a product or technical question include your name, phone, building, district, state, AEA name, computer platform, operating system and browser type/version along with a detailed description