Technical Assistance

What to do when "HELP" doesn't work...

The product and technical support contact information below is for teacher librarians, technology coordinators, administrators and teachers to use after other research such has FAQs, tutorials and "Help" sections have not provided an answer to their question(s). These numbers are not intended for student use. If you have an IP authentication or UserID & password question, contact your AEA at the link below. If you have a problem that is not resolved through the contacts below, contact your AEA at the link below.

Contact your AEA - Click Here

Click on the resource below that you would like to contact for product and/or technical support.

AccuWeather

UserID/Password Questions: Contact your AEA - Click Here

Product and Technical Support
        Hours: 24/7
        Telephone: (800) 249-5389
        Email*: apsupport@accuweather

*When emailing a product or technical question include your name, phone, building, district, state, AEA name, computer
platform, operating system and browser type/version along with a detailed description.

APaImages

UserID/Password Questions: Contact your AEA - Click Here

Product Questions (Mary Beth Snee)
        Hours: 7am - 4pm CSTM-F
        Telephone: (888) 438-9846 or direct dial: (215) 540-5676
        Email*: snee5@aol.com

Technical Support (Matt Snee)
        Hours: 8am - 4pm (CST) M-F
        Telephone: (703) 631-2164
        Email*: apsupport@accuweather

Technical Support (AP support)
        Hours: 24/7
        Telephone: (800) 249-5389
        Email*: apsupport@accuweather

Additional Comments: Matt Snee is available during the normal work week. He will usually address your technical support on the spot. AP Images also has support available 24/7. Be specific. Please state you are an AP Image customer. Tell support you are from Iowa, your AEA name, school, and Username are a big help!

*When emailing a product or technical question include your name, phone, building, district, state, AEA name, computer
platform, operating system and browser type/version along with a detailed description.

AtomicaLearning

UserID/Password Questions: Contact your AEA - Click Here

Product Questions and Technical Support
        Hours: 8:00am – 5:00pm (CST) M-F
        Telephone: (866) 259-6890 ext 8
        Email*: cs@atomiclearning.com

Additional Comments: Users may also want to look at the Frequently Asked Question section on our webpage http://movies.atomiclearning.com/k12/al-faq

*When emailing a product or technical question include your name, phone, building, district, state, AEA name, computer
platform, operating system and browser type/version along with a detailed description.

iCLIPART For Teachers

UserID/Password Questions: Contact your AEA - Click Here

Product Questions and Technical Support
        Hours: 9 to 5 EST
        Telephone: (800) 713-0398
        Email*: support@iclipart.com

*When emailing a product or technical question include your name, phone, building, district, state, AEA name, computer
platform, operating system and browser type/version along with a detailed description.

DEastreaming

UserID/Password Questions: Contact your AEA - Click Here

Discovery Education Streaming Help Site: http://help.discoveryeducation.com/support/?code=HUB

Product Questions and Technical Support
        Hours: Monday - Thursday 8am - 7pm, EST; Friday 8:00 - 6:30, EST
        Telephone: (800) 323-9084
        Email*: Education_Support@discovery.com

*When emailing a product or technical question include your name, phone, building, district, state, AEA name, computer platform, operating system and browser type/version along with a detailed description

EBSCO

UserID/Password Questions: Contact your AEA - Click Here

Technical Support Site: http://support.epnet.com/

Product Information Site: http://www.ebscohost.com/

Product Questions & Technical Support
        Hours: Monday - Friday, 24 hour support, Saturday & Sunday, 9:00am - 5:00pm (EST)
        Telephone: (800) 758-5995
        Email*: eptech@ebscohost.com

*When emailing a product or technical question include your name, phone, building, district, state, AEA name, computer platform, operating system and browser type/version along with a detailed description

LEARN360

UserID/Password Questions: Contact your AEA - Click Here

Technical support is available 7:00 a.m. - 5:00 p.m. Eastern Time, Monday through Friday.

Product Questions and Technical Support
        Telephone: (877) 279-4090
        Email: support@learn360.com

Help Center Link:
http://www.learn360.com/HelpCenter.aspx
Login and you will be taken directly to the Help Center.  All the flash tutorials are located on the main page.  All of the user guides are located on the right-hand side menu.

SIRSaResearcher

UserID/Password Questions: Contact your AEA - Click Here

Product Questions
        Hours: 8:00-6:00 Eastern
        Telephone: (800) 521-0600 x2971
        Email*: customer_service@proquest.com

Technical Support
        Hours: 8:00-6:00 Eastern
        Telephone: (800) 889-3358
        Email*: tsupport@proquest.com

Online Support Areas:

ProQuest Support Center: http://support.proquest.com/
(Find answers to questions about products, access, use, set up, and administration.)

For SIRS specific article help they can link here: http://support.proquest.com/?c=12&cid=1&cpc=f730m4yXs0v1AOScNwjaT&cat=70&catURL=kb%3D1%26L1cid%3D70%26level%3D2%26

Contact Support: http://www.proquest.com/en-US/support/contact.shtml
(This is a form which will route the issue to the correct department on our end.)

Support Directory: http://www.proquest.com/en-US/support/supportdirectory.shtml
(Find Support phone numbers and business hours)

*When emailing a product or technical question include your name, phone, building, district, state, AEA name, computer platform, operating system and browser type/version along with a detailed description

WorldaBook Web

UserID/Password Questions: Contact your AEA - Click Here

Product Questions and Technical Support
        Hours: 8:00am - 5:00pm Central Standard Time
        Telephone: Jeff Mikolajczak / World Book Major Accounts Online Support Analyst (312) 729-5844 or
                     World Book Online Technical Support (800) 967-5325
        Email*: jeff.mikolajczak@worldbook.com or help@worldbook.com

*When emailing a product or technical question include your name, phone, building, district, state, AEA name, computer platform, operating system and browser type/version along with a detailed description